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Coaching Our Workforce to Ship the Finest Consumer Expertise


MobilityWorks Be There Juan

All through 2022, we’re celebrating 25 years of MobilityWorks by sharing the tales of each our shoppers and our staff members! As each the corporate and the wheelchair accessible automobile trade have developed, so have our requirements for the way in which we practice our staff. For ten years, Juan Collazo has gone above and past in his function as Director of Organizational Growth to make sure all new and current staff members have the behaviors and important competencies wanted to reach their function.

When you gained’t run into him out within the showroom, every Licensed Mobility Marketing consultant or Service Technician you encounter has acquired coaching from Juan’s division. Through the years, he has helped develop an intensive coaching course of distinctive to the wheelchair accessible automobile trade to make sure that our groups have the mandatory abilities to ship the perfect expertise doable to our shoppers.

“When everybody is aware of precisely what they’re presupposed to be doing and how you can do it greatest, I believe that that’s the place the effectivity and the productiveness will increase. It simply makes for an amazing expertise for any consumer coming into our retailer,” he stated.

Juan joined the corporate when MobilityWorks was solely a dozen places sturdy. Since then, he has watched the enterprise develop to what it’s as we speak, with a community of over 90 places nationwide.

“After I got here in, we had about twelve shops, so I wish to suppose that giving this group ten years of my life has helped out in a number of the issues we do right here operationally. I’ve a way of possession to that. The relationships, the networks, the chums, the shoppers…it sounds a little bit cliché, nevertheless it’s actually like my residence,” stated Juan.

He continued, “To me, I need to see the place this goes. If you be a part of a corporation at twelve shops and now you’re over ninety-five shops and it’s nonetheless rising, nonetheless evolving…I really feel like I’m a part of one thing greater and I actually sit up for that daily.”

Though Juan is fueled by his dedication to the MobilityWorks mission, there’s a private connection that pushes him to ship the perfect expertise doable for our shoppers daily. As a Marine veteran, he understands how essential it’s for fellow veterans to have the power to take care of their independence by way of mobility.

“Our potential to assist veterans discover options to get on the street, be there, do what they need to do, go the place they need to go – that’s large,” he stated. “I believe we positively as an organization, as a complete, go above and past for our veterans. That’s what we do right here at MobilityWorks.”

If you’re a veteran, MobilityWorks will help information you as you’re employed with the VA to acquire a automobile. Ask one among our Licensed Mobility Consultants for particulars or give us a name at 877-275-4907 to study extra.

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The put up Coaching Our Workforce to Ship the Finest Consumer Expertise appeared first on MobilityWorks.


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